Unified Communications

 Unified Communication :

” Unified Communications is the integration of communication functions into business processes”

Unified Communication is the integration of real-time communication services such as instant messaging(chat) , presence information , telephony (including IP telephony), video conferencing, data sharing ,call control and speech recognition with non-real-time communication services such as unified messaging (Integrated voicemail, email, SMS and fax).

Unified communication is not necessarily a single product , but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types.

Components of Unified Communication:

  • Communications: Voice, Data and Video
  • Messaging : Voice , Email , Video and IM
  • Conferencing : Online, Audio and Video
  • Application Integration: Microsoft Office and CRM
  • Presence: IP phone, Desktop clients and Call connectors
  • Common user experience : Desktop, phone and mobility

Model of Unified Communication:

  • Unified messaging focuses on allowing users to access voice , email, fax and other mixed media from a single mailbox independent of the access device.
  • Multimedia services include messages of mixed types such as video , sound clips, and pictures and include communication via short message service(SMS).
  • Collaboration and interaction systems focus on applications such as calendaring, scheduling, workflow , integrated voice response(IVR), and other enterprise applications that help individual and workgroups communicate efficiently.
  • Real-time and near real-time communications system focus on fundamental communication between individuals using applications or systems such as conferencing , instant messaging , traditional and next-generation private branch exchanges(PBX) and paging.
  • Transactional and informational systems focus on providing access to m-commerce,e-commerce , voice web-browsing, weather , stock-information and other enterprise applications.

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Using Unified Communication We can….

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Future of Unified Communication:

  • Movement toward software approaches
  • Distance from hardware-centric products
  • Service Oriented Architecture
  • Increasing Web Services
  • Demanding Mobility
  • Always Connected
  • Faster and Quick Response
  • Increased Competition